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How can we help?

We want to assure that you have the best experience possible. But we understand you might have some questions! Below we have common questions asked for purchasing, checking out, returning and more.

Help yourself.

If you seemed to lose your pass or email verification, simply look it up here:

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Common Questions

How do I access my items?

After you checkout, we will send you a link to your items by email and text message. This link will take you to your online pass. Your online pass is a mobile friendly website that has everything you will need.

What do I do if I lost the link to my pass?

Go here to request a new link to your pass:
https://app.bandwango.com/dashboard/request * All we need is the email address you used during checkout. A new link will immediately be sent by email and text message.

Why can't I find all my items in my pass?

All items expire after a certain amount of time if they are not used. Once they expire, they are eventually removed from your pass.

Still Need Help?
Reach out!
Email: support@bandwango.com
Phone: (888) 921-5333
Text: (888) 701-5582
  • Need Help?
  • Terms & Conditions and Privacy Policy
© 2025 VisitLEX, All Rights Reserved

Terms & Conditions, Privacy Policy, Refund Policy

Terms & Conditions

Vouchers are redeemable for certain goods, services, or experiences offered by, or facilitated through, the Merchant providing the Voucher. The Merchant is the issuer of the Voucher and is solely responsible for all matters pertaining to or related to the redemption and use of the Voucher. The Merchant is fully and solely responsible for the care and quality of all goods, services, or experiences it provides to you and for any and all injuries, illnesses, damages, claims, liabilities, and costs (“Liabilities”) it may cause you to suffer, directly or indirectly, in full or in part, whether related to the use, redemption, or expiration of Voucher. You waive all rights and release Bandwango and VisitLEX, including their subsidiaries, affiliates, partners, officers, directors, employees, and agents, (collectively, the “Released Parties”) from Liabilities arising from, related to, or sustained in connection with any act or omission of a Merchant, its employees, agents, contractors, and invitees, in connection with a Voucher or the goods, services, or experiences a Merchant provides in connection with the Voucher. Services performed by the Released Parties are provided “AS IS,” non-refundable and not returnable, without warranties of any kind, express or implied, including any implied warranty of merchantability or fitness for a particular purpose.

Privacy Policy

Customer information is collected for the purpose of processing your order. This information is confidential and is not shared except to the limited extent disclosure may be required under applicable law, including open-records requests. During the check-out process, we ask you if you would like to receive marketing communications. If you opt-in, you will receive communications according to what your opted into. You may opt out of receiving communications at any time.

Refund Policy

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